Request a pack

Your pack should take around 2-3 working days to arrive in the post, we’ll send you an email letting you know that your pack has been sent and that it should arrive a few days later.

Our ULTIMA range lenses have a priority 24-48 hour turnaround, however, if you choose our non-stock lenses or upgrades, these may take longer to return. Once we receive your frames and send you your quote, we’ll let you know when you can expect to receive your frames back. Custom lenses may take over a week to reglaze and return back to you.

Our free pack includes a pre-paid and insured tracked48 return label which you can apply to your pack. Once you have applied the postage label, you can simply pop this into your local post box or drop it off at your local post office. If you want to use an alternative postage service at the post office such as Special Delivery, you are free to do so and apply your own postage label to your parcel if needed.

It’s not a problem at all, we will return your frame to you at our cost via tracked 48 hours return delivery.