At Lensology, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to assist you. Please see our Returns Policy below:

General Return Policy

ReglazeMyGlasses Ltd has a 30-day return policy. It is the responsibility of you, the customer, to advise us within 14 days of any problems or defects and to return the goods to ReglazeMyGlasses Ltd within 30 days.

Condition of Returned Goods

You must return the goods in their original condition. When returning products, we recommend that you obtain proof of postage from the Post Office (recorded/signed for special delivery) as we are unable to take responsibility for packages lost in the post.

Refunds and Replacements

Returned goods will be examined upon receipt, and we will notify you about your refund or replacement via e-mail. We have the right to refuse the issue of a refund or replacement if the items have suffered damage after delivery, have been misused, or the problem is due to wear and tear.

Prescription Inserts for AR Glasses

Due to the custom nature of prescription inserts for AR glasses, we do not accept returns or offer refunds for these products. Each prescription insert is made to order based on the customer’s specific prescription and is therefore not eligible for resale. It is the customer’s responsibility to ensure they are satisfied with their AR glasses before purchasing prescription inserts from us. We recommend customers thoroughly test their AR glasses prior to ordering the inserts.

Exceptions & Return Conditions

If the prescription insert is found to be faulty or does not match the prescription provided, we will offer a replacement or correction at no additional cost. However, this is contingent upon the customer first returning the item to us at their own expense. Once the item is received and inspected, we will proceed with the necessary corrective actions.

Proof of Return

When you return a product, it is strongly recommended that you obtain proof of postage. We cannot accept responsibility for returned items lost in transit without proof of postage.

Non-Refundable Items

Delivery charges are non-refundable for orders posted internationally outside of the United Kingdom. Additionally, all frames purchased via our walk-in showroom and online are non-refundable. Our regular 30-day returns policy applies to reglazing of lenses only.

Return Shipping for International Orders

Lensology provides prepaid tracked returns labels for all customers within the UK. For customers returning any orders from outside the United Kingdom, they are responsible for the cost of shipping this. Delivery charges are non-refundable for orders posted internationally outside of the United Kingdom.

Statutory Rights

Your statutory rights in relation to returns and refunds are not affected.